Ordering

Once your order ships, we'll email your tracking information so you can follow along.

We know you're excited about your new purchase, and we are too. We strive to have all orders dispatched within 48 hours of your order being placed and paid for. We will send you shipping details once a tracking number has been assigned to the order and let you know when the items have left our warehouse. 

We accept all major credit cards including American Express, Visa, Discover, and Mastercard.

Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please email us as quickly as possible at info@aektiv.co

Credit cards are charged at the time of order processing.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our Refund Policy for more information.

If you have received the incorrect product, we will have the right product sent to you as soon as possible. To return the incorrect product, we will provide you with a shipping label to attach to the package to return back to our warehouse. 

Please notify us within 48 hours of delivery. We will need a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and help prevent similar problems in the future. Replacements will be promptly arranged with the Customer Care team. 

Shipping

We use various freight providers depending on how time-sensitive your order is. Our main providers are USPS, UPS, and FedEx. 

We can ship and deliver Aektiv merchandise all across the world. Our distribution warehouses are located in Michigan. If we don't currently offer shipping to your country, please contact us at info@aektiv.co to see what we can make possible!

Yes, you may change your delivery address (assuming your order has not been shipped yet). We recommend texting our support number or emailing us at info@aektiv.co upon realizing that the address may be wrong with your order. If your order is already in transit, there may be additional freight charges incurred. 

Please notify us within 48 hours of delivery. We will need a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and help prevent similar problems in the future. Replacements will be promptly arranged with the Customer Care team. 

If you have received the incorrect product, we will have the right product sent to you as soon as possible. To return the incorrect product, we will provide you with a shipping label to attach to the package to return back to our warehouse.